1. Enter your VIN in the VIN required field.
2. Then select the category in the drop down list.

Yes, we hold large amount of inventory with critical parts to keep our trucks moving.

1. Sign up & Create an Account.
2. Insert VIN, and proceed to browse and search. Navigate the portal to find the product(s) you want to order. You can browse through categories, use search filters, or enter keywords to find specific items.
3. Select Products: Click on the product you're interested in to view its details, specifications, and pricing.
4. Add to Cart, On the product page, by clicking this button will add the product to your virtual shopping cart.
5. Review Cart - After adding products, navigate your cart page to review the list of parts you've selected, adjust quantities, remove items if needed.
6. Proceed to Checkout, Once you have reviewed the cart, proceed to the checkout to confirm purchase.
7. Shipping and Billing Information.
8. Provide the shipping address.
9. Select shipping your order delivery type, standard or express delivery.
10. Review order summary and complete your payment process. and email will be sent shortly after the order is confirmed.

1. You can request cancellation/return of the order by contacting the dealer over email or a contact number.
2. You can initiate the refund request with dealer, based on the terms & conditions set by the dealer.

You can request cancellation/return of the order by contacting the dealer over email or a contact number.

Yes, it can in the event of stock unavailability, or if the payments has been declined.

Yes, items can be return to the dealer where it was collected (within specified period, and in saleable condition).

Please contact dealer staff via email or phone.

Yes, within current limits of parts exchange policy.

No, only complete parts which are in their original state can be returned for refund or exchanged for a new product.

Yes, If the order cancellation process is not fully completed.

The standard time for refunds should be 7-14 business days.

1. Visit www.daimlertruckpartsportal.com.au
2. Navigate to login/signup page.
3. Sign up by filling individual/company details.
4. Once you complete and submit the form, you will receive an email confirmation email.
5. On clicking upon it, you will be redirected to a website with a registration confirmation message.

1. Navigate to Login/Sign-up page.
2. You will receive email with “Reset password” link.
3. Click on reset password link. You will get navigated to reset password form.
4. Enter and re-enter password.
5. You will see password reset successfully message.
6. Proceed for login with new password.

Unfortunately, you cannot change email addresses on “my profile”.
You can reach out to us via email or phone and we will be happy to assit you.

Navigate to “Profile” on my account section on top right of the screen
You can view personal information such as first name, last name, preferred dealer etc.

Unfortunately, you cannot delete your account by yourself.
You can reach out to us at Contact Us/Get Help and we will be happy to help you.

We are not providing status tracking yet. Though, you can reach out to us using the Get Help features and we will be happy to help you.

We do not encourage the sharing of credentials with another user.

You must immediately update your password and notify us via Get Help
There will be no saving of sensitive personal information from Payment Side.

Daimler Truck Parts Portal stores your name, address, vehicle identification numbers, and order history.
No credit/debit card information except the last 4 digits of your card, card types (visa/MasterCard) and the first character of both first name and last name is stored for future reference.

Online payment via VISA/Mastercard.